Shipping & Returns

Shipping Policy

 

Estimated shipping delivery times:

  • USA: 3-5 business days
  • Canada: 5-10 business days
  • World: 10-20 business days

Your order will be sent out on average within 3 days of ordering.


International shipping:

International shipments may incur customs fees. For each country the customs policy is different, and the fee is usually based on a variety of factors like weight, value, and size.

We do not take responsibility for customs fees.


Order never arrived:

If your order didn't end up arriving, be sure to let us know!

First, check your shipping confirmation and check that you had entered the correct address. If the address was incorrect, though we'd be happy to send you another order to the correct address, it will have to be at your cost.

If the shipping address was correct, get in touch with us at faunapparel.contact@gmail.com noting your order number. We'll see what can be done.

 

Free shipping:

All orders over $50 CAD are eligible for Free Shipping. Please note that if you choose the Free Shipping option, we will use the cheapest available shipping provider at the time the item is shipped. This means that we cannot guarantee which shipping provider will be used, and this may lead to additional brokerage fees charged by the shipping provider on international shipments.

 

Returns Policy


Damaged items:

The last thing we want is for you to be stuck with a damaged item. If it arrives to you damaged, then please get in touch with us within a week's time!

 

Wrong size:

If you're unhappy with the size you've received, first check that the size stated on the garment matches the size stated on the sizing chart. Though rare, it's possible that the garment was mislabelled. Let us know and we'll get you sorted out.

If you'd like a different size, get in touch with us at faunapparel.contact@gmail.com and we'll let you know what your next steps are.


Please send all returns to:

19749 Dearborn St
Chatsworth CA 91311
United States